How can we help your family travel safely?
Safety First
How do you ensure the safety of my child during the ride?
We utilize real-time GPS tracking, mandatory background checks for all drivers, and specialized child safety seats for every trip. Our vehicles undergo rigorous weekly safety inspections.
Can I monitor the ride in real-time?
Yes, parents receive a unique tracking link via SMS the moment the driver starts the route, allowing you to see the exact location and arrival time.
Scheduling & Trips
How far in advance do I need to book?
We recommend booking at least 24 hours in advance for one-time trips. For recurring school runs, we suggest a week's notice to ensure driver availability.
What is your cancellation policy?
Cancellations made more than 12 hours before the trip are fully refundable. Late cancellations may incur a small processing fee.
Our Professional Drivers
What qualifications do your drivers have?
All drivers must have a clean driving record, a valid professional license, and pass an enhanced vulnerable sector criminal record check.
Will my child have the same driver every day?
For recurring schedules, we aim to match your family with a consistent driver to build trust and routine for your child.
Still have questions?
Our support team is here to help. Reach out to us for any specific inquiries about our family transportation services.
Still have questions?
Our team is here to help you with any specific inquiries about our child transportation services. Reach out to us directly through any of the channels listed here.
Quick Response Guaranteed
Phone: 780-902-7367
Email: ride@kidoob.ca
Address: 9th Floor, 10611 98 Avenue, Edmonton AB T5K2P7